IT Support

IT Support Services: Smooth IT Workflows, Satisfied Users

IT support comprises procedures intended to maintain fail safe IT workflows and reduce IT costs. Icidat IT support services are backed with years of experience in help desk and application support and include IT help desk, Network Operations Center (NOC) and software support to guarantee superior user experience and on-the-go improvement of your IT processes.

Choose Your Service Option

IT Help Desk

White-label cooperation is possible.

L1, L2, L3 support for enterprises, software companies and MSPs.

  • Introduction of efficient SOPs and ITSM processes.
  • Resolution of reported incidents.
  • User satisfaction rate management.
  • Knowledge base maintenance.
  • Regular reporting.

Application Support

L1, L2, L3 support and proactive improvement of your cloud or on-premises application, including:

  • Monitoring, testing, code reviews.
  • Configuring, hot fixes, code changes.
  • Cloud consumption optimization.
  • User satisfaction rate management.
  • Regular reporting.

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Network Operations Center

Preventive monitoring of IT network with L2, L3 support.

  • NOC setup and introduction of efficient workflows and policies.
  • 24×7 network monitoring, health checks, incident resolution.
  • Regular reporting.

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Full IT Support

Comprehensive support of your IT infrastructure, including:

  • IT help desk.
  • Network Operations Center.
  • Software support.

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